Your personal information and privacy is important to us. Theia Optical Pty Ltd acknowledges the importance of retaining and protecting your personal information and our policy is designed to help you in understanding how we collect, use, disclose and protect the personal information you provide us.
While using our website, you may be asked to provide personal information via a form, when you book an appointment, submit a contact request or contact us via email/phone. This personal information can be used to contact and/or identify you. In addition, Theia Optical may receive information/data that is automatically collected when you and others browse our website.
When you fill in any of our forms, email us or speak to one of our staff we may ask you to provide personal and sensitive information. The information is mainly collected directly from you when you give it to us voluntarily, from any third parties that you have given permission to share your personal information with us, or from other sources if it is legal to do so.
The personal information collected may include (but is not limited to):
Your full name, postal/street address, telephone number or email address;
Age, date of birth and/or ethnicity;
Medicare details and/or health fund details
Profession, occupation or job title;
The names of health service providers or specialists to whom you are referred;
Previous examination and test results;
Current medications or treatments;
Information relevant to medical care, that may be relevant to the program or service you are registering for, including but not limited to personal medical history, and family medical history (where clinically relevant);
Lifestyle or hobbies;
Details of the products/services you have purchased/enquired about, and;
Any other information you have voluntarily provided to us.
The above information is used to allow us to contact and/or identify you, as well as respond to your enquires, requests or complaints about our products or services as accurately as possible.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use websites we administer.
If we need to collect sensitive information (such as your ethnic background), we will not collect that information unless we have first obtained your consent.
- The date and time of page visits
- The pages of our site which are viewed
- Duration of time spent on our website
We will not sell any personally identifiable information that you have provided with us to any third party.
The information you have provided us is used to allow us to contact and/or identify you, as well as respond to your enquiries, requests or complaints about our products or services as accurately as possible. If you provide us with your email or contact number, we may record your details and notify you with important changes and/or exclusive offers that you are eligible for or may find useful.
If you do not wish to be a part of this service you are welcome to notify us at any time. If you do not provide us with your personal information we may be unable to assist/ provide you with the goods and services that you are entitled to/require as one of our customers.
Theia Optical takes the security of your data very seriously and will take all reasonable steps to protect your personal information. However, there are times when we may need to disclose personal information to third parties. When doing so, we will take steps to de-identify this information, as are reasonable in the circumstances, prior to disclosure.
- Your personal information will never be shared with a third party unless:
- Your consent is obtained;
- To persons whom we may be required to pass your information by law, including regulatory authorities;
- Pursuant to legal action or law enforcement;
- Other optometrists, medical practitioners, health or social care providers, when reasonable to do so;
- A service provided on our site is provided by, or requires interaction with a third party, such as an application service provider;
- To anyone authorised by the individual to whom the personal information relates to.
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We take reasonable steps to ensure the security and integrity of the personal information we collect in store, use and disclose including restricted server access, encryption and other industry standard security protocols like use of firewalls and complex password protection.